Privacy policy

This Privacy Policy explains how Udaari Crafts ("the Site," "we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from udaaricrafts.com.

1. Information We Collect

When you interact with our website, we collect information to fulfill your orders and improve our service.

Information you provide us:

  • Contact & Order Details: When you make a purchase, we collect your name, billing address, shipping address, email, and phone number. This is essential for processing your order and communicating with you.
  • Account Information: If you create an account, we store your username and password to make future checkouts faster.

Information collected automatically:

  • Device & Usage Data: We automatically gather certain information about your device, such as your IP address, web browser type, time zone, and how you interact with our site. This helps us understand what products are popular and how we can improve the user experience.

2. How We Use Your Information

We use your personal information for a number of purposes, including:

  • Processing and fulfilling your orders.
  • Communicating with you about your order status, inquiries, and customer service requests.
  • Improving our website and product offerings based on your interactions.
  • Sending promotional emails about new products or special offers, but only if you have chosen to receive them.
  • Protecting our business from potential fraud.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share it with trusted partners who help us run our business and fulfill your orders. These include:

  • Shopify: Our e-commerce platform. You can read about their privacy practices here: Shopify's Privacy Policy.
  • Payment Processors: Your payment details are processed securely through trusted gateways to complete your transactions. We never store your full credit card information.
  • Courier & Shipping Partners: We provide your name, address, and phone number to our delivery partners to ensure your order reaches you safely and on time.

We may also share your information to comply with legal obligations, such as a court order or government request.

4. Your Rights

You have the right to access, correct, or delete your personal information. If you have an account with us, you can manage your details by logging in. If you wish to have your data removed or have questions about what information we hold, please contact us.

5. Data Retention

When you place an order with Udaari Crafts, we will keep your order information on record for our business and accounting purposes unless you ask us to delete this information.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at udaaricrafts@kashf.org or by mail using the details below:

Udaari Crafts
Kashf Foundation, 1-C Shahrah Nazaria-e-Pakistan, Lahore, Pakistan